Review management
Aim for 5 stars
Help your points of sale take better control of their e-reputation, from collecting new customer reviews to managing responses.
-84%
Response time to notices
+84%
Response rate
+0.5pts
Increase in rating* (*)
*Average figures reported by our customers
Objective: 100% response to reviews
Ready-to-use models
Save and share customizable templates to help your network respond to reviews.
Automatic response
Our AI generates unique and personalized responses for 4 and 5 star reviews and without comment.
Suggested answer
Our AI analyzes the reviews and generates a professional, personalized response in the language of the review.
Mobile version
Your teams are notified in real time as soon as they receive a new review, and can respond directly from theDigitaleo app.
Suggested answers thanks to AI
Our AI analyzes customer reviews (ratings, comments, customer-related information), then automatically generates a professional response, customized to the brand’s tone, adapted to the point of sale and written in the review’s language.
→ Saves time: responses generated in one click
→ Better performance: fewer mistakes, professional responses
→ Better referencing: thanks to the addition of relevant keywords
Automatic response
Our AI generates unique, personalized responses for all your reviews, with the exception of negative reviews with a comment. This allows your teams to concentrate on responding to and resolving negative reviews.
Among the benefits observed among our customers:
→ 80% of reviews processed automatically thanks to our AI
→ 4h average time saved by teams each week
Help with collecting notices
Your points of sale can easily solicit new reviews by email, SMS, print media, QR code, social networks etc.
The Google review collection link will be automatically customized for each of your establishments.
Monitor the e-reputation of your entire network
Visualize your network’s performance at national, regional and local levels in a single dashboard.
You can count on our AI to improve your follow-up by analyzing all your reviews. Your strengths, areas for improvement, ranking within your network… all these indicators are brought together in a report sent every quarter.
Our Customer Success team is there to support you
We do everything we can to ensure your success, with tailor-made assistance and the support of local marketing experts.
😎Before
Definition of customer review management rules
🙌During
- Training for head office and local teams
- Help in creating response templates for notices
🤓After
- Customized marketing resources
- Reporting
- Satisfaction audit
Discover our services
Definition or adaptation of an editorial charter for the composition of autoresponder templates.
Simulation of responses to existing notices for validation.
Create organic posts to promote your opinions.
+ More than 600 networks trust us
Your success is our priority: benefit from tailor-made support and the know-how of our local marketing experts.
