Importing and updating contacts
with 
To automate the import and update of contacts from one application to another.
Emails, SMS and voice messages
with
To automate the sending of messages between Digitaleo and your application.
What you can do with 
Synchronise your contacts on one side only
Example: create a contact in Intercom when the contact is collected using a Digitaleo form.
Automate your SMS, emails and voice messages
Example: send an email to a contact using Digitaleo when the contact is converted to a user in Intercom.