How to send your customer satisfaction surveys
Import your contacts, confirm your selection and send your survey. It's that simple!
Four simple steps to help you measure customer satisfaction with ease
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Choose the channels you wish to use for your survey
Your survey questionnaire is pre-configured in your account. All you have to do is select the communication channel.
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Import your contacts and choose the date on which you want to send your survey
Enter the contact details that your customer provided during their visit or simply import your contacts file. Send your survey instantly choose the date on which you want to send it.
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View customer replies in real time
Analyze your customers' replies to identify your strengths or take corrective action to resolve identified areas of weakness.
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Respond quickly to dissatisfied customers!
Call dissatisfied customers to prevent them from leaving negative comments that could harm your reputation. Resolving problems quickly can increase your customer loyalty rate by as much as 10%.
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An all-in-one service and setup support
You can access our Satisfeo solution via a simple, user-friendly online interface, with secure access – anytime, anywhere – with a login and password.
You can configure and customize Satisfeo to suit your requirements. It is an all-in-one solution that includes your database and your pre-programmed surveys. With Satisfeo, no long-term commitment is required. All of our offers include configuration, installation and future updates.
